Program Specialist (Travel- GA)
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs.
Acumen is a great place to work. Our employees make a positive difference in our client’s lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
The Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Enrollment Specialist handles heavy internal and external inbound and outbound calls regarding new and existing client files.
ESSENTIAL JOB FUNCTIONS:
- Receives large number of calls (internal & external) regarding new and existing enrollment files.
- Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files.
- Interacts daily with program stake holders via phone and/or electronically.
- Registers potential and existing customers using several data bases with high accuracy.
- Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolution/s.
- Manages, distributes and tracks program specific materials as needed and/or requested.
- Maintains a complex filing system.
- Works well independently with limited supervision.
- Analyzes and resolves all customer inquiries.
- Uses strategic thinking to complete multiple tasks.
- Conducts thorough and accurate research.
- Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications.
- Identify and share opportunities for process improvements and improved working conditions.
- Willing to occasionally work other than typical work hours to meet high volume demands.
- Work a flexible work schedule, including but not limited to weekends, week nights and holidays.
- Travel (between 50%-75%) to meet with customers, contract partner, and state level representatives for training needs, business meetings, problem solving and other various types of communication or customer service.
- Performs other work related activities as assigned.
- Communicates effectively in individual or group situations including demonstrating active listening skills.
- Excellent customer relationship skills.
- Ability to communicate effectively in writing using accurate grammatical form and able to read and interpret written information.
- Ability to effectively and respectfully interact with customer base that has varying levels of ability and sophistication.
- Ability to maintain confidentiality.
MINIMUM QUALIFICATIONS & SKILLS:
- At least two years of experience in customer service.
- High School Diploma or equivalent.
- Ability to work remote when required and maintain confidentiality with customer and company information.
- Ability to travel between 50%-75% locally within state to meet with customers, contract partner, and state level representatives for training needs, business meetings, problem solving and other various types of communication or customer service.
- Must have reliable transportation and a valid driver’s license and insurance within state of residency when personal vehicle use is necessary. Occasional air travel for out of state business.
- Advanced computer knowledge using Microsoft Word and Excel and use of PDFs.
- Must be able to effectively handle heavy inbound and outboard call volume.
- Ability to communicate both orally and in writing in a professional manner.
- Accuracy and the ability to handle responsibility with limited supervision.
- High standard of integrity.
- Ability to work well with numbers.
- Ability to read and work accurately with formulas.
- Proficient with 10 key by touch.
- Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills. Patience, perseverance, and follow through skills.
- Ability to handle conflict and difficult customers.
- Ability to prioritize and handle multiple demands successfully.
- Must be able to plan for and meet multiple deadlines.
- Ability to use all office equipment.
- Experience working with dual monitors and multiple applications.
- Some College or College Degree preferred in related field
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
(a) Dedicated fax 866-268-8885
(b) Dedicated email email@example.com
(c) US mail
(d) Dedicated phone - 1-866-242-2714: DISABILITY ACCOMMODATION REQUESTS ONLY
Job Status: Full Time
Job Reference #: 46264